Russell Hay was born and raised in the janitorial industry, learning the trade from the ground up alongside his father, Terry Hay, and developing a comprehensive understanding of the business. With over 20 years of experience, Russell now leads Scandinavian Building Services as CEO, committed to advancing the industry through constant innovation and service excellence.
Russell’s visionary approach and strong work ethic drive ambitious growth goals across North America while ensuring an exceptional experience from beginning to end for every client. Customers remain the top priority at Scandinavian, a principle embodied in the 10-1-24 commitment—guaranteeing swift responses and a personal connection, making certain that a real person is always there to assist. This initiative, and Russell’s dedication to service, continue the legacy of excellence established by his father.Russell is constantly focused on advancing and transforming the janitorial industry through ongoing development and innovation. He actively explores cutting-edge technology, sustainable practices, and efficiency-driven solutions to elevate the standards of cleaning and facility maintenance. Russell truly believes in the strength, impact, and entrepreneurial opportunities that the janitorial industry offers, seeing it as a field ripe with potential for growth and success. By fostering a culture of continuous improvement, he aims to inspire others within the industry to pursue ambitious goals, while Scandinavian Building Services remains at the forefront of industry advancements, setting new benchmarks for quality, safety, and customer satisfaction. His commitment to development extends to refining processes and collaborating with industry partners to bring the best solutions to clients across North America.
Scandinavian remains a family-driven company rooted in accountability, customer service, and a vibrant organizational culture. Russell is focused on implementing innovative solutions that consistently exceed client expectations and elevate the janitorial industry.
Outside of the office, Russell enjoys time with his family, exploring the outdoors, and fueling his passion for music by attending concerts whenever possible.