“It may be cliché, but for my entire career ‘the customer experience’ has been my very personal passion, and the one thing that consistently differentiates one company from another”. This one statement sums up Don’s driving force in building True North Mergers & Acquisitions; the belief that by providing a great client experience, he has the opportunity to positively impact and change people’s lives and differentiate True North in the industry.
Prior to founding True North, he built his 25-year career around enriching the customer experience, specifically as a manager, then President of Pentax Medical (Canada). Don lead and participated in long-term Strategic Planning including numerous M&A ventures while sitting on “the other side of the desk” considering the business cases for numerous mergers, acquisitions and partnership ventures.
He has talent for identifying and retaining the best people (those who have the vision for excellence and passion for the client experience), which is guiding True North M&A to stand apart. Clients have also noticed Don’s talent to directly impact their businesses through his ability to connect with customers, listening to, gaining insight, and then delivering results for their individual needs. This gift for listening to and understanding his clients allows him to access creative ideas about how to increase their value.
Don is an active member with the IBBA (Int’l Business Brokers Assn) and IBBA Canada, and is a Certified Business Intermediary (CBI) through the IBBA. He is also a Certified Value Builder with the Value Builder System™, building his knowledge of the M&A world for the betterment of his clients.
Of course, when he’s not working on the vision and strategy of True North and his clients’ businesses, he can be found hanging out with his kids, playing the odd game of golf, or whispering winning words to his partner’s horse as she participates at provincial and national equestrian events.